Introduction
You agree to use the Zyand.Co website (the “Website”) only for purposes that are permitted by these Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree that you will not access or attempt to access the Website other than through the interface that is provided by Zyand.Co, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Zyand.Co.
You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.
You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Zyand.Co may suffer) of any such breach.
Your account and amendment to the terms of use
You will be required to register with the Zyand.Co to access certain services or areas of the Site. Concerning any such registration, we may refuse to grant to you the username you request. Your username and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to the Zyand.Co including those set forth in these Terms & Conditions, the Elysian Tribe reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.
We may from time to time modify or change the Terms and Conditions. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on 24 April 2022 Terms and Conditions Agreement applied from this date onwards.
Intellectual Property
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of the Zyand.Co Online Shop or its suppliers or licensor and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of the Zyand.Co. The Zyand.Co and its suppliers and licensors expressly reserve all intellectual property rights in all Content.
Legal capacity to make agreements and transact
If you are under the age of eighteen (18) years you cannot place orders with “ the Zyand.Co Online Shop”. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should “ the Zyand.Co Online Shop” suffer any damage or other losses as a result of a transaction entered into by a minor, the Zyand.Co Online Shop reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with “ the Zyand.Co Online Shop”.
These are the general terms and conditions which apply to your purchase of products, items, and goods from the Zyand.Co Online Shop through our website: https://zyandco.easy.co/. It is available on the Zyand.Co website Shop Online” page.
The Zyand.Co Online Shop, when we mention the Zyand.Co in these terms and conditions. When we use (the pronoun “you” and its derivatives), we mean a user shopping from the Zyand.Co Online Shop and buying its products.
In addition to these general terms and conditions, there are other important legal conditions concerning the Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from the Zyand.Co Online Shop
We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply to all new orders after posting the changes on the Elysian Tribe Shop Online page. You should review the general terms and conditions and return policy posted on the Zyand.Co Online Shop page before each request.
If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “the Elysian Tribe”, please contact us and talk to one of our representatives in “the Zyand.Co Online Shop ” on this email: zyand.co2022@gmail.com
Information about “Zyand.Co Online Shop”
Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.
We strive to ensure the accuracy and validity of all information contained on the website, including product descriptions and prices contained. However, errors may occur. We shall try to correct all errors and information on the Elysian Tribe website ASAP, if we find that this error has any impact on your order, we shall try to inform you.
You should keep in mind that “the Elysian Tribe Shop Online” provides a different shopping experience than buying from the physical store. You must be aware of:
Our services
We sell products and services for Zyand.Co Online Shop through our website or through our online platform.
Colors
Colors of products shown on websites depend on many factors - including display settings used on the site; products and sizes. It may appear different in reality than on the screen. It is your responsibility to ensure that the actual size of each product fits your purpose.
Photos
Photos on the website are for illustration purposes only, to obtain an accurate description of any product and its details you should read the product description listed.
All products
All products depend on their availability in stock, which means the inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in another online platform at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;
Promotion offers and products
Promotion offers and products on the Elysian Tribe website may not be all available on other platforms and vice versa.
Our product prices on our website are the same as those listed on our other online platform. Sometimes, you may find a price difference, when there are different promotions in stores or on our website.
Protection
We shall do our best to have our website free from any viruses, you must make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smartphone.
Be cautious the Zyand.Co Online Shop is not responsible for any fraud or fraudulent attempts by other websites. Official Malaysia the Zyand.Co Online Shop website is: https://zyandco.easy.co/
Available Services
We have the right at any time to modify, stop selling, stop services, sell any of our products, and stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, by the return policy- refund.
Security
It is your responsibility to ensure the confidentiality of your login and password, and all other data related to your account at all times. You agree to notify us as soon as you know about any suspected or presence of any risk to the security of your account.
ORDERS
Placing an Order
Placing an order can be done from the Zyand.Co Online Shop website. Please ensure that your personal data is correct and updated. The Elysian Tribe suggests the Customer proofread his/her form several times before validating an order. The Elysian Tribe is neither responsible for sending emails to the wrong email address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
Payment
If for any reason you would like to cancel your order before shipment you must do so before your order has been dispatched.
You may pay for the products that you purchase in any way through Zyand.Co Online Shop. Installment is a service offered by the Bank that issued your credit card. Service fees and installment periods may vary according to the Bank. The Zyand.Co Online Shop is not responsible for any installment fees imposed by the Bank.
We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order, you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).
We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks). If you cancel your installment service, the Elysian Tribe will not be responsible for any fees that may incur from the credited bank. (Please check with your Bank).
Processing Time and Amount on Orders
- Orders ranging up to RM150 will include Shipping charges of RM10 for West Malaysia and RM20 for East Malaysia, delivery period will range between 1-3 business days
- Orders ranging above RM150 are eligible for free shipping, delivery between 1-3 business days
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Zyand.Co Online Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Zyand.Co Online Shop reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
Order Acknowledgement
The Elysian Tribe will keep you informed of your order status via e-mail. All tracking information will be emailed to your Zyand.Co Online Shop ID once your order has been processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Website.
Cancel Orders
You may request to cancel your order if the order is not dispatched. Please check your order status on the website.
All orders placed via our website are subject to the availability of stock. In the unlikely event that you place an order for goods that are out of stock, we will contact you as soon as possible. Your order will be canceled immediately, and you will be refunded in full.
Return, Exchange and Warranty
At Zyand.Co Online Shop your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within fifteen days from the day your order was delivered for either exchange or refund subject to the following terms and conditions.
Malaysia
- Refund/Exchange does not apply to accessories due to hygienic purposes.
- Return/exchange is possible only if the packing and label have not been tampered with in any way.
- Products should be accompanied by the original sales invoice for Exchange and Refund.
- Refunds for items purchased by credit card will be transferred ONLY to the credit card account. Any product purchased within fifteen days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications will be exchanged or refunded after it has been tested by our personnel or manufacturer’s authorized service center technician, as applicable. The process can take up to five business days. Exchange/Refund will be done only after the investigation/technical report.
- If the packaging has minor soiling or is opened and the product is not defective, or unused, and no visible scratches or marks are observed, a restocking fee of 15 percent will be deducted while making an exchange/refund.
- If the packaging is incomplete or the product is damaged, scratched, exchange or refund will not be applicable.
The product must be returned with all the original packaging materials, accessories, manuals, registration cards, and Promotional Vouchers.
If the product returned has any data or information stored in the memory or storage device, the Zyand.Co Online Shop will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
Service, and delivery charges are non-refundable once performed.
The Zyand.Co Online Shop Management will act as per the above policies and The Zyand.Co Online Shop Management’s decision will be treated as a final decision.
Prices
All prices listed are the Zyand.Co Online Shop prices, unless otherwise stated. The prices listed do not include delivery. Delivery fees will be added to the total price of your order.
The price that you paid for your products is the price of “the Zyand.Co Online Shop” when you ordered your purchase; unless these terms and conditions stated otherwise.
In most cases, the delivery fees that you paid are those provided by “the Zyand.Co Online Shop” when you placed your order. Delivery fees can or may be calculated according to your location, measurements, weight, size, nature and the value of your product e.g. Bulk orders For more information concerning delivery fees please contact us directly at email address: zyand.co2022@gmail.com
Changing of Prices
The Zyand.Co Online Shop prices are subject to modification at any time. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Product availability
Although we constantly check the accuracy of our stock on “the Zyand.Co Online Shop” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.
Last modified date : 10 May 2022
